Feedback and Complaints

At Ops Care, we welcome feedback from all landlords and participants. This includes compliments, suggestions, and complaints. Your feedback helps us improve the quality of our services and ensure we continue to meet your needs.

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If you wish to make a complaint about our services, you are encouraged to do so directly with us. However, if you do not feel comfortable lodging the complaint yourself, you may ask someone else to do this on your behalf. This could be:

• An advocate

• A family member

• A close friend

• Your care worker

• Another person you know and trust

All complaints will be taken seriously and managed in a fair, timely, and confidential manner.